Join Our Front Desk & Guest Experience Team
Help us deliver a hotel-level experience, from the first call to the final checkout.
This is not a typical front desk role.
At Alchemy Salon, the front desk is the heartbeat of the guest experience.
This role is for someone who understands hospitality at a high level, the kind you feel the moment you walk into a space. From the first phone call to the final checkout, you are creating calm, clarity, and care.
You notice the details. You manage the schedule. You communicate with confidence. You make people feel seen, even on the busiest days.
If you thrive in fast-paced environments, love customer care, and take pride in delivering an elevated experience, this role was designed for you.
WHAT YOU’LL BE RESPONSIBLE FOR
Guest Care & Hospitality
Create a warm, elevated welcome and checkout experience for every guest
Support client comfort, flow, and communication throughout their visit
Handle guest concerns with professionalism, empathy, and solutions-focused language
Phones & Communication
Answer phones confidently using approved salon verbiage
Manage callbacks, confirmations, reschedules, and follow-ups
Communicate clearly with clients and team members in real time
Booking & Scheduling
Schedule appointments accurately and efficiently
Understand service timing, pairings, and stylist availability
Stay calm and organized during high-volume and high-pressure moments
Retail & Brand Knowledge
Learn our retail lines through structured training
Confidently recommend products based on guest needs
Support a smooth, elevated checkout experience
Front Desk & Space Care
Maintain a clean, polished, and organized front desk area
Reset and care for the waiting area and front desk throughout the day
WHO THIS ROLE IS FOR
This role is a great fit if you are:
Comfortable and confident on the phone
Detail-oriented and highly organized
Calm under pressure and adaptable
Passionate about customer care and hospitality
Proactive, reliable, and solutions-driven
Bonus (not required):
Salon, spa, hotel, or medical front desk experience
Retail or customer-facing sales experience
Scheduling or POS system familiarity
TRAINING & ONBOARDING
We believe in preparing our team for success, not leaving outcomes to chance.
Structured onboarding and training program
Retail education and brand knowledge course
Communication and verbiage training
Shadow shifts and guided support
Ongoing leadership feedback and check-ins
90-Day Evaluation Period
All front desk hires complete a 90-day probation period. At the end of 90 days, we re-evaluate together to ensure long-term alignment and success.
COMPENSATION & GROWTH
Pay & Compensation
Hourly: $16–$17 per hour (based on experience)
Performance Review Increase:
A wage increase is considered after the 90-day evaluation, pending performance and quarterly review outcomes.
(We believe in rewarding consistency, growth, and alignment)
Perks May Include
Structured in-salon training and education
Ongoing coaching and leadership support
Opportunities for growth within salon operations
Clear expectations and organized systems
Supportive, professional team environment
SCHEDULE & AVAILABILITY
Part-time to full-time availability
Consistent, reliable scheduling preferred
Weekend availability is a plus
Interviews and shadow shifts will take place in February, with a planned hire in March.
WHAT SUCCESS LOOKS LIKE
30 Days
Confident phone greeting and booking basics
Understanding salon culture and guest flow
60 Days
Managing most scheduling independently
Strong communication during busy periods
90 Days
Fully owning the guest experience
Trusted support for both clients and team
Ready to apply?
If you love hospitality, thrive in fast-paced environments, and take pride in delivering an elevated guest experience, we’d love to hear from you.
Applications are reviewed on a rolling basis. Selected candidates will be invited to interviews and shadow shifts in February.